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WORKSHOP

Expanding Opportunities for Mature Jobseekers through Innovative Partnerships


Innovations in the expansion of opportunities for the mature jobseeker: Mature Services, Inc., SCSEP and Easter Seals will discuss several new pathways for improving opportunities for the mature worker during these tough economic times. 

 

Mature Services, Inc. and Easter Seals, Inc. are both US Department of Labor grantees providing employment and training services for mature jobseekers with funding from the Workforce Investment Act (WIA), Senior Community Service Employment Program (SCSEP) and service fees.   


Our panel will present the following strategies that improve customer relationships and expand opportunities:
• Use of  employer and participant advisory boards to provide direct involvement and feedback on the administration,  service delivery and employer needs;
• Use of / LinkedIn to promote an open exchange of ideas, job opportunities, networking and peer-to- peer collaboration;
• Use of a call center lab to solicit feedback from employers on hiring needs, training requirements and  to develop interest in services available to employers.


Is there anything specific you’d like the presenters to address?

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hare your ideas and best practices, post your comments and help build an interactive learning community!


WORKSHOP

 Self-Employment Lessons from the Public Workforce System

Self-Employment Lessons from the Public Workforce System on Vimeo.



Tough economic times? Why not create your own job?: Project GATE II, IMPAQ International and the LLC, Consortium for Entrepreneurship Education showcase best practices and lessons learned from various entrepreneurial efforts.

 

The Employment and Training Administration has a long history of promoting entrepreneurship as a viable option for public workforce system clients who wish to create their own job.  Currently, many tools exist under the public workforce system to promote small business creation and development.  This session will describe some of the best practices and lessons learned from past ETA entrepreneurship efforts and showcase examples of how entrepreneurship successfully is marrying workforce and economic development for the benefit of public workforce system clients.

Is there anything specific you’d like the presenters to address?

Do you have any experience with this topic? 

Ask questions, s
hare your ideas and best practices, post your comments and help build an interactive learning community!

Integrating Unemployment Insurance and Employment Services IT systems is an excellent way for states to spend their Recovery Act RES funds.  Such integration can enhance the work of both services and yield tremendous benefits through shared access to relevant information about clients.  I’m writing today to let you know how we’ve done this system integration in Utah and how we’ve overcome obstacles along the way.  

 

Our RES Technology Upgrade Project has been developed over the course of 2009 and 2010, and it has required hard work and critical thinking. The process began in January 2009, when I attended the “Re-Employment Works!” Summit in Baltimore, Maryland.  Ideas were discussed there about how to integrate Unemployment Insurance (UI) and Employment Services (ES).  The conversations ranged from technical integration to brick and mortar integration.  The merits of self-service delivery verses face-to-face service delivery were also actively debated.

 

In March 2009, DOL sent out TEGL 14-08, giving states spending guidance for ARRA funds.  Pages 21 and 22 of TEGL 14-08 authorized states to spend funds on statistical modeling and upgrading information technology. That provided me a legal basis for proposing the RES Technology Upgrade Project to Utah’s Department of Workforce Services (DWS) management, and they approved the project.

 

A bit of background on Utah: our DWS manages several programs, including UI and ES.  UI is centralized in one location, and UI’s services are delivered to claimants by telephone and web. UI’s computer application system is called CUBS. Employment Services, on the other hand, are provided at over 30 Employment Centers located around the state.  The ES computer application system is called UWORKS.  The ES service delivery model is face-to-face, but telephone and web support are also available.

 

As with any large-scale integration project, the RES Technology Upgrade Project ran into some obstacles. To begin with, CUBS and UWORKS are programmed in different software languages.  Territory, turf, organizational culture, and personalities also presented some issues.  However, the biggest challenge was focusing limited resource availability, while facing heavy workload demands.

 

We’ve met many of these challenges through a clear project vision and top-level management support, as well as strong project leadership and competent technical support.  Fortunately for us, Utah’s Department of Workforce Services has a close working relationship with Utah’s Department of Technology Services, which has been another key factor in our success so far.  The project’s implementation date is June 2010.

 

Key deliverables of the project include the following:

?        Applicable information obtained by CUBS during the initial claims process will automatically populate UWORKS.

?        The CUBS system will be modified to capture Veteran’s information, including Veteran status, spouse of a Veteran, and service dates, as appropriate. This information will be transferred to UWORKS.

?        UWORKS data gathering processes will be modified for UI claimants to ensure employers see claimant’s qualifications.

?        AutoCoder web service software will supply ONET code information to LMI, and LMI will use this ONET code information to provide relevant labor market information to UI claimants in their personal web “My UI Account” page.

?        Profiled UI claimants and REA UI claimants will be required to complete a UI Orientation & Assessment.

?        At initial claim filing, all UI claimants (including Profiled claimants) will be categorized based on TEGL 14-08 classifications.

?        The “My UI Account” page will replace the existing CUBS verification page.

 

As you can imagine, these changes will result in streamlined information flows and enhanced productivity in both the UI and ES programs. We are excited to move forward and implement these deliverables for unemployed claimants in Utah.

 

What challenges would you expect to encounter if you were considering a similar IT integration project in your state? What lessons could you apply from our experience in Utah? What lessons might we learn from your experiences in this field? What different deliverables might you want to include?

 

I look forward to discussing this with any of you that wish to post comments on this blog.

 

Best regards,

 

Charles Amonett

UI Program Manager

 

 

 

 

 

 

 

 

 

 

 

 

 The Recovery Act made $7 billion in incentive payments available for states that update their Unemployment Compensation (UC) programs to reflect the nature of the 21st century economy and workforce.  This is important because many of today’s workers who need to balance work and family responsibilities often do not qualify for UC, due in part to eligibility restrictions in state law. The UC Modernization provisions eliminate barriers to benefit receipt affecting recent entrants to the labor force, low-wage workers, women, and part-time workers.  These eligibility provisions are not novel or radical; in fact, many state laws already contained the qualifying provisions prior to the enactment of the Federal UC Modernization provisions.  For additional information about UC Modernization, visit this resource page.


Over $2.8 billion in incentive payments has been disbursed to 32 states so far.  To encourage states yet to receive part or all of their share of the UC modernization incentive payment to change their laws to qualify, the U.S. Department of Labor hosted a Webinar on March 10, 2010 for peer-to-peer learning on passing modernization legislation and qualifying for the payments.  Representatives from Idaho, Kansas, and Tennessee—states that amended their laws to qualify for their full share of the incentive payment—shared their insights about the value of modernizing their UC programs and the strategies that led to their success.  In particular, they explained the importance of using data, making a strong business case, and working with stakeholders to successfully amend their states’ laws. To listen to this Webinar, click here.

Last week, I was lucky enough to be in New Hampshire to witness the launch of one part of a three-tiered initiative called NH Working. 

The goal of NH Working is to help New Hampshire workers stay at work, return to work, or get ready for work.  Given these tough economic times, New Hampshire is actively creating opportunities for workers to obtain skills upgrades.  This tier is called "return to work" and the outreach campaign has already begun.  Unemployment Insurance claimants who are interested shall attend an orientation at the NH Works offices.  At this orientation, they will learn how to participate in this on-the-job training, how many hours they can participate, and for how many weeks.  It's up to the individuals to market themselves to the employers to obtain their on-the-job training.  Of course, the NH Works offices will help keep employers informed.  They even have a “Google-like” window sticker for employers labeling them a "friend of NH Working."  

New Hampshire is working hard to help their citizens obtain the skills necessary to compete in this tough marketplace. Personally, I can't wait to hear the results. 

Want to learn more…?  Click here: http://www.governor.nh.gov/news/2010/031110.htm.

The Reemployment Dollar Menu:  New York State’s Investment Yields Great Value

 

Lawrence C. found himself without a job.  The collapse of the financial sector (and related industries) had affected him and 868,000 other fellow New Yorkers.  New York State’s Workforce Development System was overwhelmed and ARRA funds helped provide additional staffing for New York’s bustling One-Stop Centers.

 

With some One-Stop Centers seeing over 700 customers daily, New York’s Labor Department was concerned about providing quality services to customers like Lawrence C.  New York got SMART – literally.  With a financial investment of less than the cost of a cheeseburger per customer, New York’s SMART 2010 job lead service was launched. 

                                   

New York State has partnered with Burning Glass Technologies in developing their existing recruiting tool to work for New York State’s unemployed.  This technology has been successfully used by the private sector and has now been transformed into a job lead tool for job seeking customers.  Minnesota’s experience with this technology, helped New York State plan their SMART 2010 pilot.  One Stop staff submit customer resumes to SMART2010 where they are then “matched” with existing job openings in the New York Job Bank.  The SMART 2010 system goes beyond traditional job matching technology.  SMART doesn’t focus only on keywords; it understands the knowledge, skills and abilities that people acquire over their entire work history.  SMART then rates the selected job leads (using a five star rating system) and emails these leads directly to the customer’s email in-box.  Customers can read a brief description of the job lead and click on a hyperlink that provides additional detail on the job opening.

 

  •  To date, over 65,000 resumes have been submitted to the SMART 2010 system.  Pilot surveys have revealed that:
  • 67% of customers felt that they have received unique job leads – jobs they hadn’t seen publicized anywhere else.
  • 73% of customers reported receiving at least one good job lead from SMART.
  • 18% of customers reported that SMART 2010 was the impetus for them to revise their resume.
  • 2% of customers reported getting hired for jobs they applied for through SMART 2010 recommended job leads. 

 

Although this number may sound low, if applied across the full population of unemployed job seekers in NY, this translates into 16,000 job placements.

 

SMART 2010 has also helped New York’s One-Stop staff to spend less time on “job matching” and more time on helping customers understand the existing labor market, update and edit resumes, and consider training programs.  SMART helps to teach customers that in New York’s current economy, “It’s not who you are – it’s what you do.”  Through working with SMART2010, One Stop career staff are helping customers look at their transferrable skills instead of only their professional job titles.  SMART 2010 helps highlight various career paths of one simple job title.  For example, a customer with the job title of a Financial Analyst could potentially have four or five different career paths.  SMART 2010 can show career advisors where financial analysts “have been” and where their careers could potentially go.  SMART 2010 helps reveal various career lattices that could make job transitions easier for customers.

 

The SMART 2010 system is also helping New York look at its existing labor talent pool.  SMART 2010’s artificial intelligence compares the skills of customers submitted to the system from resumes with skills requested by employers listed in job postings.  SMART 2010’s innovative technology can help New York market its talent pool and also work with local areas to address any existing skills shortages. 

 

Although the SMART 2010 pilot has only been in operation for six months, New York is already seeing the benefits of investing in this technology.  Long term plans include fully integrating the technology with other job search tools.  Feedback from customers and career advisors has shown New York that for less than the cost of a cheeseburger a customer, new technologies can yield great results.

                       

 


WORKSHOP

  Modeling a New Education

Modeling a New Education  on Vimeo.




Modeling a New EducationGateway Technical College & Kenosha County Job Center will discuss collaborations designed to train today's dislocated workers.

 

This workshop will explain how the collaboration between local workforce development centers, employers and Gateway Technical College led to development of a short-term training model based on employers' needs. Ten boot camps for CNC machine operators, seven for welders and two for machine repair technicians have been offered since 2005. Designed for dislocated workers, the training simulates the work environment and provides the opportunity to obtain national skills standards certification. Case management provides contingency planning that addresses barriers to successful sustained employment.

Is there anything specific you’d like the presenters to address?

Do you have any experience with this topic? 

Ask questions, s
hare your ideas and best practices, post your comments and help build an interactive learning community!

Did you miss the opportunity to connect with Heartland 2010 presenters and participants? No worries - we have posted video of many of theConference sessions. The U.S. Department of Labor, Employment and Training Administration (USDOL/ETA) Region 5, in conjunction with the Great Lakes Employment and Training Association (GLETA), invites you to get connected with session presenters, other attendee's, and ETA staff by watching the videos of some of the sessions that were presented at this years Heartland Conference. To view the videos, just click the links:    


List of Reemployment related Workshops

 Modeling a New Education
Addressing barriers to successful sustained employment.Gateway Technical College & Kenosha County Job Center will discuss collaborations designed to train today's dislocated worker.


Preparing Targeted Populations for Self-Employment

Targeted self-employment preparation: The Center for Innovation and Entrepreneurship will show how self-employment can work in today's troubled economy.

Transitioning Offenders to Today's Workforce

How can an ex-offender survive today's economy? The Iowa Workforce Development and the Iowa Department of Corrections will discuss proven methods to prepare offenders for the transition from incarceration to employment.

Self-Employment Lessons-

from the Public Workforce System:  Tough economic times? Why not create your own job?: Project GATE II, IMPAQ International and the LLC, Consortium for Entrepreneurship Education showcase best practices and lessons learned from various entrepreneurial efforts.


 

Expanding Opportunities for Mature Jobseekers through Partnerships

Innovations in the expansion of opportunities for the mature jobseeker: Mature Services, Inc.,SCSEP and Easter Seals will discuss several new pathways for improving opportunities for the mature worker during these tough economic times. 

Building Service Bridges for UI Claimants

Reconnecting UI claimants to the One-Stop System: The Wisconsin Job Service, Minnesota DEED, USDOL ETA and Washington DC will discuss new initiatives and strategic efforts to bridge this gap.



Additional 2010 Heartland Conference videos

Update on the Auto Recovery
Update on the Recovery of Auto Communities and Workers

Presenter: Dr. Paul Harrington, Director, Center for Labor Market Studies, Northwestern University

When is the Midwest going to Recover?

When is the Midwest going to recover?

Presenter: Dr. Edward Montgomery, Director of Recovery for Auto Communities and Workers

Understanding Today's Economic Challenges

Understanding the Challenges and Charting a Path Forward for the Midwest (Super Session)

Presenters: Laura Tomaka, Graham Toft


Rapid Reemployment

Rapid Response: Connecting to Rapid Reemployment

Presenters: Bruce Bernardi, Ken Messina, and Jeff Ryan

Connecting to Education
Kenneth L. Ender, Ph.D., Harper College


Skillshed Analysis
Skillshed Analysis: A Tool for Future Strategies

Presenters: Paula Nissen, Joe Hogue

Supporting Participants in Training

Supporting Participants in Training Through Tough Economic Times

Presenters: Rebekah Woolley, Jamie Gallie, Deborah Galoway, and Janet Rosentreter


National Emergency Grants

National Emergency Grants: The Art and Science of Application and Project Management

Presenters: Linda Ortolano, Kim Powell, and Gerardo Lara

The Ripple Effect

The Ripple Effect: Engagement/Leadership Strategies for Serving Challenged Youth

Presenters: Thomas Major, Jr., Clint Johnson, and Joe'von Beverly

The New Playing Field

Expectations for a 21st Century Worforce System
Presenters: Robert Knight, Bonnie Elsey

WE NEED YOUR INPUT!

Will you be attending the 2010 Heartland Conference?

Do you have a question for a presenter?

Are there topics you would like to be addressed?

We welcome all questions!

STAY TUNED, TAKE PART IN THE DISCUSSION!


WORKSHOP

  Transitioning Ex-Offenders into Today's Workforce

How can an offender survive today's economy?  The Iowa Workforce Development and the Iowa Department of Corrections will discuss proven methods to prepare offenders for the transition from incarceration to employment.

 

(Iowa Workforce Development, Iowa Department of Corrections)
Learn about key strategies deployed in Iowa that launched a successful Reentry Program.  Partnerships between Iowa’s Department of Corrections and the Iowa Workforce Development were established to prepare offenders for transition from incarceration to employment.  The partnership ensures that offenders receive labor market information and skill requirements for different jobs, helping them overcome obstacles in employment search.  Learn how these agencies worked cooperatively to engage the employer community and provide assessment, skills upgrading and transitional preparation to offenders reentering the workforce.


Is there anything specific you’d like the presenters to address?

Do you have any experience with this topic? 

Ask questions, s
hare your ideas and best practices, post your comments and help build an interactive learning community!

When Congress included $250 million for Reemployment Services (RES) in the American Recovery and Reinvestment Act’s (ARRA), we knew it was a great opportunity to reinvigorate one of the public workforce system’s most vital functions.  Since February 2009, states have made a variety of innovative investments to meet the urgent challenge of reemploying millions of Americans – from mobile RES units, to new skill assessment tools, to integrated information management systems that support the seamless delivery of reemployment services to all job seekers.  Through our travels to regional conferences and our conversations with you, we have learned of the steady progress toward our goal of system integration and transformation.

 

An important deadline is approaching: All ARRA RES funds must be obligated by September 30th, 2010. While states have through PY2011 to spend the monies, any funds that have not been obligated by this September will expire.  Over the course of the next six weeks, NASWA and ETA will focus on how states can invest their ARRA RES funds to strengthen services to unemployed workers and bolster the long-term capacity of the system to provide reemployment services by improvements in both staff training/capacity and service design. We will use webinars and the community of practice as vehicles for sharing information and providing technical assistance. Upcoming activities include:

 

  • Webinar: We will kick off the campaign this Friday, April 30th when NASWA and ETA jointly host a webinar featuring three innovative approaches to spending RES funds. The webinar will include presentations by Washington, Wisconsin, and Utah, each of which invested their ARRA funds on creative and system-enhancing activities that will provide a foundation for continued program improvements.
  • Sharing Best Practices: The community of practice will host a series of blogs detailing how different states are responding to the challenges of serving the unemployed and strengthening system integration and performance. 
  • Peer-to-Peer Technical Assistance: The community of practice will also host live discussion threads, through which states can pose questions or suggestions around effective ways to obligate their funds. Community of Practice managers and NASWA staff will facilitate peer-to-peer information sharing across the states.
  • ARRA RES Shopping List: The community of practice will host a collaborative “shopping list” of items that states are buying with their ARRA RES funds. We hope you will add your own investments to this “wiki shopping list” and share any questions or suggestions you have about the use of ARRA RES funds.

We believe this is a critical moment in our effort to transform and expand reemployment services. Any monies that are not obligated by September 30th, 2010 represent a lost opportunity at a time when reemployment services are in greater demand than at any time in recent history. With the unemployment rate expected to remain high, it is essential that we continue to invent new and creative ways to help Americans get back to work. We know you share our goal and we look forward to working with you on this urgent challenge.

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